We recognize that buying a painting over the internet is not the most usual way of purchasing a work of art but it is becoming a lot more common now than it was a few years ago. We try very hard to give as full a description as possible of the physical condition and appearance of each picture and we are very careful that our photographs accurately reflect the true colours and atmosphere of the painting. When we pack our paintings for dispatch, we bring the same high standards of care to every part of the operation. Our paintings have travelled across continents and time zones and still arrive in perfect condition and ready to hang when their new owner lifts them from the packaging. Every item we ship is fully insured during transit.

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Our Guarantee to You. We will make a full refund of your payment to West Country Watercolours if any picture you have purchased from us does not match its physical description in these web pages, provided the item is returned within three days of you receiving the item and in the condition in which it was dispatched.
If you feel the painting does not suit your requirements with regard to aesthetic appeal, we will make a refund of your payment to West Country Watercolours, less the true cost of shipping and a 5% restocking fee, provided the item is returned within two weeks of you receiving it and in the condition in which it was dispatched.
Any refund through PayPal will be delayed by at least four weeks and will also incur an additional surcharge of 2.75%.